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RETURN POLICY

 

Thank you for shopping at www.valleyoutdoorpower.ca 

If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to be accompanied by the original receipt or proof of purchase. 

Once we receive your item, we will inspect it and notify you that we have received your returned item and the status. If your return is approved, we will initiate a refund on the same card in which you used for your purchase. It may take time to appear on your transaction history depending on your card issuer’s policies. 

If your item was sent Free Freight you will be responsible for paying return shipping costs as well as our cost we incurred to ship to you. If you paid for shipping on your order you will be responsible for return shipping cost and refunded for your order less the amount paid for shipping. 

If you have any questions regarding our return policy, or need to process a return, please contact us at sales@valleyoutdoorpower.ca or call (705) 588-2244. 

SHIPPING POLICY 

Thank you for visiting and shopping at www.valleyoutdoorpower.ca. Following are the terms and conditions that constitute our Shipping Policy. 

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by 1-2 business days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates

Shipping charges and delivery estimates for your order will be calculated and displayed at checkout. Any delivery dates provided by www.valleyoutdoorpower.ca are estimates. 

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Damages

ValleyOutdoorPower.ca is not liable for any products damaged or lost during shipping. If you received your order with damage please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If you have not received your order you can contact the shipment carrier with the tracking number given in your order confirmation email to have the carrier assist in finding the package(s) or filing a missing package claim. 

If you have any questions regarding our shipping costs or policy, please feel free to contact us at sales@valleyoutdoorpower.ca or call (705) 588-2244.